Product return form - enter here
Return policy
According to the regulations of the Cabinet of Ministers of May 20, 2014 No. 255 "Regulations on distance contracts", the Buyer has the right to cancel the Purchase within 14 (fourteen) days without giving a reason.
In order to exercise the right to cancel the Order, the Buyer must inform the Seller of the Buyer's decision to cancel the Purchase with an unequivocal notice by sending a letter to SIA Dinastija, Brīvības iela 180, LV-1012 or by submitting a written notification to e-mail: webshop@dynasty.lv
In the rejection letter, please specify the following information: the order number/waybill number, the date of issue of the waybill, and the item code, name, and quantity you wish to return.
The term of the Buyer's right of refusal has been met if the Buyer announces the decision to refuse before the expiry of the right of refusal.
Every Buyer has the right within 14 (fourteen) days from the moment of delivery of the order, in agreement with the Seller's representative, to exchange the goods for other goods, if such are available in the Online Store and if:
- the product has not been used, the product packaging has been preserved and is not damaged;
- The buyer has the accompanying documents for the goods and the goods are complete.
- The package of the Higen product has not been opened. (Hygiene goods include underwear, orthopedic products, socks and tights.)
Additional information: https://www.ptac.gov.lv/lv/atteikuma-tiesibas-2
In case of exercising the Buyer's right of withdrawal, the Seller shall refund the payments received with the Buyer's order, without unreasonable delay and in any case no later than 14 (fourteen) days from the day when the Seller was informed of the Buyer's decision to withdraw from this contract. Seller will refund payments received using the same payment method that Buyer used for the original transaction, unless Buyer expressly agrees to a different payment method, in which case no fee will be charged to Buyer in connection with such refund.
If the order is returned, shipping costs are not refunded.
Delivery costs are returned only if the delivery process has not yet taken place via courier or parcel. That is, if the product has not been sent out yet.
The Seller may withhold the refund until it has received the goods back or the Buyer has provided proof that the goods have been returned, whichever is earlier.
The Buyer must send the goods back or deliver them to SIA "Dinastija", address: Brīvības iela 180, Rīga, LV-1012, without undue delay and in any case no later than 14 (fourteen) days from the day the Buyer informed us of his decision to withdraw from this of the contract. The deadline will be met if the Buyer sends the goods back before the end of the 14 (fourteen) day deadline.
The buyer must cover the direct costs associated with returning the goods.
The buyer is responsible for the decrease in the value of the product if the product is used for a purpose other than to determine the nature, characteristics and operation of the product. The product can be used for testing purposes to the extent that it would be possible to do so in the store. The Buyer is responsible for ensuring that the Product does not lose its value, quality and safety, otherwise the Seller has the right to deny the Buyer the right to refuse the delivered Product.
The Seller has the right not to accept the Product and to refuse the Buyer to exercise the right of refusal, as well as not to refund the money paid for the Product to the Buyer, in cases where the Seller has found damage to the Product or the Product has lost the "appearance of the product" (removed and / or damaged labels, torn protective films, etc.) and / or signs of use of the Product have been detected.
When returning the product, the Buyer must follow the following rules:
- The product must be returned in its original packaging (we recommend carefully opening the package in which it is located when receiving the product).
- The product must be returned in a complete package.
- When returning the product, the Seller must submit the accompanying documents (purchase documents).
- The Seller has the right to refuse to accept the goods returned by the Buyer if the terms of return of the goods are not followed.
- Goods can be returned in accordance with the procedure specified by the Seller.
- The buyer must pay the direct cost of returning the goods.
- For a returned product, the money must be refunded by transfer to the Buyer's bank account.
- Product categories that cannot be returned to the Seller or exchanged:
a) personal hygiene products, if their packaging has been opened (toothbrush, disposable materials, orthopedic products, hygiene products, etc.);
b) underwear, socks and tights, if their package is opened;
c) and other goods that are not returnable according to the current laws of the Republic of Lithuania
Procedure for replacing or returning a defective product:
- If the product is damaged or an error was made in the order (wrong size, color), the Buyer can return the product or exchange it for the one that was specified in the order;
- The Seller undertakes to exchange the defective product for a high-quality one (without defect) or to carry out the necessary repairs;
- If a product defect is detected, SIA Dinastija must be informed about it by sending an application to the following address: webshop@dynasty.lv. The application must include the Buyer's contact information for communication, product name, code, order number and a brief description of the defect.
- The response to the Buyer's product defect application letter will be provided within 3 working days;
- Detection of product defects and compensation for damages are carried out within the terms and procedures specified in the current regulatory acts.
Product defects
- The buyer is obliged to submit a claim for the elimination of defects in the following cases, if:
- the defect of the product cannot be repaired and interferes with the full use of the product, the Buyer has the right to:
- request the exchange of the relevant product for a new product of this type, or
- terminate the Purchase Agreement and request the return of the paid funds.
- the defect of the product can be repaired, but it must be repaired again after some time, as a result of which the Buyer cannot use the product to its full potential, the Buyer has the right to:
- request the exchange of the relevant product for a new product of this type, or
- terminate the Purchase Agreement and request the return of the paid funds.
- The buyer must inform the seller about the product defect immediately as soon as the defect is detected, but no later than by the end of the warranty period.
- The Seller makes a decision on satisfying or rejecting the Buyer's claims within 30 (thirty) days from the moment when the Buyer has informed the Seller about the product defect and has received the defective product from the Seller.
- The Buyer will be informed about the decision of the claim by telephone within 30 (thirty) days from the moment when the Buyer has informed the Seller about the product's defect and has received the defective goods from the Buyer.
- The Seller shall not be liable for any damage or defects of the goods to any third party who purchased the goods from the Seller's Buyer.
- All rights and obligations between the Seller and the Buyer in connection with the guarantee are defined in the regulatory acts of the Republic of Latvia.
The buyer loses the right to apply for warranty services in cases where:
- The buyer cannot provide proof of payment for the product and its delivery;
- The buyer cannot present obvious product defects at the time of delivery;
- The product warranty has expired;
- Mechanical damage to the product has occurred as a result of the Buyer's actions;
- The product was used in unsuitable conditions, in a wet, chemical or mechanical environment;
- The product was not used for its intended purpose;
- The product is damaged because it was used under abnormally high load conditions or it was used in violation of the documentation, instructions, technical standards and safety regulations.
- The product is damaged due to unavoidable and/or unforeseeable conditions, water, fire damage/damage or due to other insurmountable force majeure factors.
Final Terms
The seller reserves the right to suspend, supplement these Terms and other documents related to these Terms. Additions or corrections to the Terms come into force from the day they are posted on the website.
Refunds may take up to 14 business days.
If the Buyer does not agree to the correction, partial additions to Our Terms, the Buyer has the right to refuse them, provided that the Buyer loses the right to use the services of the Online Store.
If the Buyer continues to use the services of the Online Store after the wording of the Rules, it is considered that he agrees with the wording of the Rules, partial changes or additions.
These regulations are drawn up in accordance with the laws and regulations of the Republic of Latvia.
The parties are released from the responsibility set out in these Terms if their fulfillment is impossible due to circumstances caused by force majeure.
The Law on the Protection of Consumer Rights states: if the seller or service provider has not remedied the lack of goods or services within 30 days from the day when the buyer filed a claim, or within the deadline set by authorized supervisory and control authorities, he is obliged to compensate all losses incurred by the consumer due to delay.