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Do you want to return the product?

Return Policy:
  • The goods must be new and unused.
  • Each item must be complete.
  • Customers - natural persons - have the right to return the ordered goods within 14 days.
  • Customers - Legal entities - have the right to return the ordered goods within 7 days.
  • The packaging must be undamaged.
  • The return shipment must be accompanied by a waybill.
  • Packages of hygiene products must be unopened.

*To return from outside of the Baltic Region (Omniva parcel zone) Please contact us here for specific instructions.

How does it work?

  • Register the return

    Choose a store and fill out the return form

  • Place in parcel

    Carefully pack the shipment and choose the most convenient OMNIVA package for you

  • Get a refund or exchange the product

    Refunds will be made when the store receives the returned item

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  • Quick and easy returns

  • Easy process

  • Return of goods via parcel machines 24/7

  • 14-day return guarantee